The GEM community is for serious Business and Influencer users. We have created this unique environment to ensure users a safe place to handle business with other parties who are ready to complete a booking. Once an offer is accepted, confirmed and payment has been posted to the GEM Vault, the deal is considered final, the funds are guaranteed to the Influencer and the Influencer is required to complete their obligations as outlined in the agreed upon deal points. There are, however, rare circumstances when bookings may be excused, such as a natural disaster, war, terrorism of threats of terrorism, civil disorder, labor strikes, death of a user involved with the deal, or other rare occurrence when it would be inadvisable, commercially impracticable, illegal or impossible to perform. In any such instance, a deal may be cancelled, the date for the booking may be changed or other alternatives may be considered. Should issues regarding cancellation arise, please contact our support staff at firstname.lastname@example.org and a representative will be in touch promptly.